Five ingredients for success in a fast-changing financial services landscape
The provision of financial services is changing fast and becoming increasingly competitive. Different marketplace models, platforms and ecosystems are creating an exciting future ahead for those ready to act, with services such as embedded finance and Banking as a Service increasing in adoption. For me, five key drivers of success in this fast-changing world include: […]
Five key drivers of successful digital transformation strategy
“Businesses are changing the way they operate. They need to deliver fierce customer loyalty and deep employee engagement to win. It’s all about people: empathy at mass scale as the business imperative of the 21st century.” This quote from ServiceNow CEO, Bill McDermott, has stuck with me over the years, and is a message that […]
Fintech Platforms and Ecosystems: Successful Models for Growth
For the most part, fintech propositions – purpose-built to optimise mobile and digital channels – came into their own during the COVID-19 pandemic. Banks saw a huge increase in demand for online and mobile banking, and digital payments have seen a similar growth trajectory. Once customers have made the leap to digital very few will […]
Collaboration essential for delivering open finance
Open Banking, coupled with the rise of cloud-based platforms and open APIs, is helping to drive innovation in financial services. Open Banking is an area where we’re seeing real momentum. In November 2023 Open Banking Limited reported the number of individuals using Open Banking hit 8 million in the UK, and there were 1.2 billion […]
Collaborate to innovate: the value of partnerships in times of crisis
The COVID-19 crisis brought about monumental changes, as banks had to reprioritize and adapt to changing regulation, to enable the free-flow of funds between Governments, small businesses and consumers. Whilst partnerships between banks, fintechs and other technology service providers have always been part of the fabric of the sector, the urgency of mitigating the financial […]
Behind the Hype: Secrets of Success for Asian Fintech Start-Ups
Gaining insights into the realities of building a Fintech start-up isn’t easy – there’s so much hype in this space that we can lose sight of the daily realities of building a business in a challenging and competitive environment. I spoke to Chandrima Das, Founder and former CEO of Bento, a Singapore-based B2B2C and B2C […]
The Unstoppable Rise of the Platform Economy
The rapid transformation of customer behavior and digital technologies has driven change across every value chain and in every industry. Amazon, for example, began with a merchant-based approach, buying books from publishers to sell to consumers. A few years later, in response to consumers’ increasing desire for a modern, convenient shopping experience, the e-commerce giant […]
From CMO to Boardroom Superhero: Top Tech Trends to Transform
New technologies are transforming every industry, enabling businesses to keep up with changing customer expectations and market competition. Technologies like artificial Intelligence (AI), big data, machine learning (ML), and open APIs are also creating new areas of innovation – as well as requiring ever-greater budget spends – so CMOs are increasingly highlighting the benefits of […]
Mentor and Sponsor: Who, How, Where and When!
I am very passionate about women in technology finding a mentor or sponsor to help them move ahead in their careers. While it’s clear that women and men need to develop the same skills to be successful in their professions, women’s experience of the career journey is very different from that of their male counterparts. […]
Galloping into Transformation
As a keen horse rider, I can saddle up a horse and mount. That doesn’t mean I can win the Melbourne Gold Cup, the Kentucky Derby or an Olympic medal. Before that, I must transform myself and my steed into supremely fit, skillful, responsive and disciplined athletes. However, as many partnerships between horse and rider […]
